This Privacy Policy (“Policy”) sets out how PulseMarkets (“PulseMarkets”, “we”, “us”, or “our”) collects, processes, stores, shares, and protects personal information when you access or use our website, digital services, educational content, proprietary analytics tools (including Arexa), partner programs, or community platforms (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with this Policy, you must discontinue use of the Services immediately.
- “Personal Data” means any information relating to an identified or identifiable natural person, as defined under applicable data protection laws, including the GDPR.
- “Processing” means any operation performed on Personal Data, whether automated or not.
- “User”, “you”, or “your” means any individual accessing or using the Services.
- “Data Controller” means the entity that determines the purposes and means of processing Personal Data.
- “Data Processor” means a third party that processes Personal Data on behalf of the Data Controller.
- “Applicable Law” means all relevant privacy, data protection, consumer protection, and electronic communications laws, including the EU GDPR, UK GDPR, CCPA/CPRA, and any comparable legislation.
The Data Controller responsible for the processing of your Personal Data through the Services is:
PulseMarkets
Email: support@pulsemarkets.ai
If PulseMarkets is incorporated under a specific legal entity later, this section should be updated to include the registered entity name and address.
3.1 Data Provided Directly by You
- Identification Data: Full name, username, date of birth (if required for verification), country of residence.
- Contact Information: Email address, phone number (if provided).
- Account Credentials: Passwords and authentication details (encrypted).
- Payment and Billing Information: Provided directly to third-party processors; PulseMarkets does not store card numbers.
- Communications: Messages sent to our support team, community participation, form submissions.
- Partner and Affiliate Data: Referral IDs, commissions, team structures, and onboarding documentation.
3.2 Data Automatically Collected
- Technical and Log Data: IP address, browser type/version, device identifiers, OS, access timestamps, error logs.
- Usage Data: Clickstream, page interactions, features used, session duration.
- Cookies and Tracking Technologies: Essential, functional, analytical, and marketing cookies (if consented).
3.3 Data from Third Parties
- Payment Processors: e.g., Stripe – confirming transaction status, subscription validity.
- Analytics Providers: Aggregated usage data.
- Partner Platforms: Affiliate tracking (non-financial personal data only).
- Identity or Compliance Tools: Where required for fraud prevention or regulatory obligations.
4. Legal Bases for Processing (GDPR)
Where GDPR or similar laws apply, we process Personal Data under the following lawful bases:
4.1 Contractual Necessity
To provide the Services you request, including:
- Account creation
- Access to Arexa
- Processing payments and subscriptions
- Delivering support and communications
4.2 Legitimate Interests
- Improving the Services
- Preventing fraud or misuse
- Ensuring network and information security
- Understanding usage patterns
- Providing community management
We ensure these interests do not override your fundamental rights.
4.3 Consent
For activities such as:
- Non-essential cookies
- Marketing communications
- Optional community participation
You may withdraw consent at any time.
4.4 Legal Obligation
- Meet tax or regulatory requirements
- Respond to lawful government or law enforcement requests
- Maintain necessary financial or legal records
5. How We Use Personal Data
- Service Delivery: Providing access, tools, dashboards, and account functionality.
- Service Improvement: Analyzing usage, improving performance, and developing features.
- Security and Compliance: Fraud prevention, identity verification, monitoring abuse.
- Communications: Account notifications, updates, administrative messages, marketing (with consent).
- Community Operations: Managing participation, moderation, and group communications.
- Partner and Affiliate Program Management: Tracking referrals, calculating commissions, ensuring program compliance.
- Legal and Regulatory Requirements: Fulfilling obligations under applicable law.
6. Sharing and Disclosure of Personal Data
We do not sell, rent, or trade Personal Data. We share Personal Data only in the following circumstances:
6.1 Service Providers (Data Processors)
- Cloud hosting platforms
- Payment processors
- Analytics providers
- Email service providers
- Customer support tools
- Affiliate tracking platforms
These providers only access Personal Data necessary to perform their obligations and are bound by confidentiality and data processing agreements.
6.2 Community Platforms
If you voluntarily join PulseMarkets groups (e.g., WhatsApp, Telegram, Discord), your information becomes visible to other participants. PulseMarkets does not control the data practices of those platforms.
6.3 Legal Compliance & Protection
- To comply with laws, regulations, or legal proceedings
- To enforce our Terms of Service
- To protect the rights, property, or safety of PulseMarkets or its users
- To investigate fraud, abuse, or security threats
7. International Data Transfers
Your Personal Data may be processed and stored in jurisdictions outside your home country. Where required, we implement appropriate safeguards, such as:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Binding contractual protections
- Industry-standard security measures
By using the Services, you acknowledge these transfers.
8. Data Retention
We retain Personal Data only as long as necessary for:
- Providing the Services
- Fulfilling legal or contractual obligations
- Maintaining business records
- Resolving disputes or enforcing agreements
When Personal Data is no longer required, it is securely deleted or anonymized.
9. Data Security
- Encrypted data transmission (TLS/HTTPS)
- Password encryption and access controls
- Restricted employee access
- Regular vulnerability monitoring
- Anti-fraud and anti-abuse systems
Although we follow industry best practices, no method of transmission or storage is fully secure. Users acknowledge this inherent risk.
10. Children’s Privacy
The Services are intended for adults aged 18 and older. We do not knowingly collect Personal Data from minors. If we become aware of such data, we will delete it promptly.
11. Your Privacy Rights
- Right to access – request a copy of your Personal Data
- Right to rectification – correct inaccuracies
- Right to deletion – request erasure (subject to legal obligations)
- Right to restrict processing
- Right to object – to certain types of processing
- Right to data portability
- Right to withdraw consent
- Right not to be subject to automated decision-making
To exercise these rights, contact: support@pulsemarkets.ai. We may require verification to confirm identity before responding.
12. Cookies and Tracking Technologies
- Strictly Necessary Cookies – essential for service functionality
- Analytical Cookies – for performance measurement
- Functional Cookies – to enhance usability
- Marketing Cookies (optional) – for advertising or user profiling
You may manage or disable cookies via browser settings or consent banners.
13. Third-Party Links
The Services may contain links to external websites or platforms. We are not responsible for the privacy practices, security, or content of such third parties. We encourage you to review their respective privacy policies.
14. Policy Changes
We may modify this Policy periodically. Significant changes will be communicated through:
- Email notifications (if applicable)
- Platform banners or alerts
- Updated “Last Updated” date
Continued use of the Services after updates constitutes acceptance of the revised Policy.
15. Contact Information
If you have questions, concerns, or requests relating to this Policy or your Personal Data, you may contact us at: support@pulsemarkets.ai